Privacy Policy

shoutME Technologies Private Limited ("shoutME," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shoutmetechnologies.com or use our services.

This policy applies to all users globally and is designed to comply with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, and the General Data Protection Regulation (GDPR) of the European Union.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

1.1 Personal Data

Personally identifiable information that you voluntarily provide to us when you contact us through our website, engage our services, or subscribe to our communications, including but not limited to:

• Name and contact details (email address, phone number, postal address)
• Company name, job title, and professional information
• Business requirements and project specifications
• Payment and billing information (when applicable)
• Communication preferences
• Any other information you choose to provide

1.2 Usage Data

Information our servers automatically collect when you access the Site, such as:

• IP address and geolocation data
• Browser type and version
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Access times and dates
• Referring website addresses
• Click-stream data and interaction patterns

1.3 Cookies and Similar Technologies

We use essential cookies provided by Cloudflare for security and bot protection. We do not use tracking technologies for analytics or advertising purposes. For detailed information, please see our Cookie Policy.

2. How We Use Your Information

We process your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our technology services
• Communication: To respond to your inquiries, provide customer support, and send administrative information
• Business Operations: To process transactions, send invoices, and manage our business relationship with you
• Marketing: To send you marketing and promotional communications about our services (with your consent where required)
• Security: To protect against fraudulent, unauthorized, or illegal activity using essential security cookies
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Development: To evaluate and improve our business operations and develop new services

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to perform our contract with you or take pre-contractual steps
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Where processing is necessary for our legitimate business interests (such as improving our services, fraud prevention, and network security)
• Legal Obligation: Where processing is required to comply with legal obligations

4. Disclosure of Your Information

We may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers (Cloudflare Pages)
• Email delivery and communication services
• Payment processors and financial institutions
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not share data with analytics providers or advertising partners.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies, or regulatory bodies) or to:

• Comply with legal obligations under Indian law or applicable international laws
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. International Data Transfers

As an Indian company serving global clients, your personal information may be transferred to and processed in countries other than your country of residence, including India and other jurisdictions where our service providers operate.

For data transfers from the European Union to India or other countries, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by the European Commission where applicable
• Other legally approved transfer mechanisms

We implement appropriate technical and organizational measures to ensure the security of your data during international transfers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain:

• Client Data: For the duration of our business relationship plus 7 years for legal and tax compliance purposes
• Marketing Data: Until you withdraw consent or request deletion, or for 3 years of inactivity
• Contact Form Submissions: Retained as needed to respond to your inquiry and maintain business records
• Essential Cookies: Session-based or up to 1 year as required for security (see Cookie Policy)
• Legal and Compliance Records: As required by applicable Indian and international laws

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

7. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and confidentiality
• Secure data backup and disaster recovery procedures
• Network security monitoring and intrusion detection systems

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and relevant supervisory authorities as required by applicable law.

8. Cookies and Tracking Technologies

We use an essential cookie provided by Cloudflare for security and network management. This cookie is strictly necessary for the website to function properly and securely.

8.1 Essential Cookies Only

We only use essential cookies that are required for:

• Security: Protection against malicious traffic and DDoS attacks
• Network Management: Identifying individual clients behind shared IP addresses

The specific cookie we use is:

• cf_clearance: Security validation to prevent malicious traffic (1 year duration)

8.2 What We Do NOT Use

To protect your privacy, we do not use:

• Analytics or Tracking Cookies: We do not use Google Analytics or any other analytics services
• Marketing or Advertising Cookies: We do not track you for advertising purposes
• Third-Party Tracking: We do not use tracking pixels, web beacons, or similar technologies
• Social Media Cookies: We do not embed social media tracking

8.3 Managing Cookies

While you can manage cookies through your browser settings, please note that disabling essential cookies will prevent our website from functioning properly and may compromise security features.

For detailed information about the cookies we use, please see our Cookie Policy.

9. Third-Party Services and Links

Our website may contain links to third-party websites, applications, and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our website and services.

10. Your Rights and Choices

Depending on your location and applicable laws, you have the following rights regarding your personal information:

10.1 Rights for All Users

• Right to Access: Request access to the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Withdraw Consent: Withdraw consent for processing based on consent at any time
• Right to Opt-out: Opt-out of receiving marketing communications from us

10.2 Additional Rights for EU/EEA Users (GDPR)

• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format
• Right to Restriction: Request restriction of processing under certain circumstances
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Lodge a Complaint: Lodge a complaint with your local data protection authority
• Right to be Informed: Be informed about automated decision-making, including profiling

10.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within:

• 30 days for general requests under Indian law
• One month for GDPR requests (extendable by two additional months for complex requests)

We may require verification of your identity before processing your request. There is no fee for exercising these rights unless your request is clearly unfounded, repetitive, or excessive.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

12. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and implementation. If you have any questions about this Privacy Policy or our data practices, you may contact our DPO using the contact information provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

For users in the European Union, this Privacy Policy also complies with the General Data Protection Regulation (GDPR). EU users have the right to lodge a complaint with their local supervisory authority.

Subject to mandatory consumer protection laws, disputes shall be subject to the courts in Jind, Haryana, India.